Returns & Refund Policy
We supply a 100% money back guarantee on purchases through our store.
We are happy to refund your purchase upon receiving item/s delivered back to us, except where the following restrictions apply,
- all items to be as new condition on return
- leather and sheet material to be as original, cutting out of sections will revoke return guarantee
- items that have been obviously worn or used for sometime will not be accepted for return.
When do items need to be returned by?
We believe that as a general guide 30 days from dispatch date is acceptable.
Where do items need to be returned to?
Items for refund, return, exchange need to be either delivered to us in person Monday - Friday 8am - 5.30pm
or by post or courier to the following address:
Greenhalgh Tannery Pty Ltd
856 Greenhalghs Rd
Bunkers Hill Vic 3352
How do customers return items?
You can either come and see us in person or return to above address, a phone call or email to discuss issue would be appreciated
so as we can organise a favourable outcome for all.
Ph. (03) 5342 4304
Shipping for returns?
We are happy to refund the original shipping costs of the order, however we do not refund any shipping costs of return postage.
Credit for returns?
All customers have the following options in regard to returned goods.
- Full refund of purchase including initial shipping charge.(Excludes return shipping costs)
- Exchange of item
- Replacement of item
- Credit for future purchaces.
- Choice of financial refund, Cheque, Credit Card, Direct Deposit, as agreed between parties.